See how our simple contact process makes getting the support you need a breeze.
We love helping our customers!
We know that reaching out to support isn't always the first thing on your mind, but here at Storagely, we're eager to assist you whenever you need us. We pride ourselves on providing superior support, centered around your needs and questions.
Whether you have a question, need guidance, or want to share feedback, we're here to listen and help. Our aim is to provide solutions that are not only timely but also friendly.
To make the most of your experience with our team, please consider the following guidelines when you contact us.
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Support Business Hours
Our support is provided 9am - 5pm EST. Support responses will be provided to you during those hours. We do have team members who are available for 911 emergencies 24/7.
Contacting Customer Support
We have 5 ways you can reach out, choose what is your preference based on the plan you have subscribed to. All methods of contact flow into the same support team, which means no method will provide you with a faster response than others.
Support Request Priority
Based upon your service level agreement, we will triage your support request based on the following priority to resolve. If a request is unable to be resolved in this time frame we will keep you updated.
- Critical (1-2 hours)
- Major (1 day)
- Medium (1-3 days)
- Minor (1-5 days)
- Comment or General Request
Customer Support Channels
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Feedback Support Widget (BEST OPTION) Visit your website and click the “Feedback” button that you’ll find on the left-hand side of the page. Then click “Report a Bug with the Website”. This is our preferred option because the tool will capture a screenshot automatically and share important technical details that allow us to resolve your issue faster. |
Example of Feedback Support Widget
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Send an email to support@storagely.io
Sometimes, you need to forward an email, send attachments, or have a lot of details you need to share. Sending an email is perfect for this request. |
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Chat with us
Live chat support is perfect for requests that might require timely back-and-forth discussion. |
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Send a text to 844-908-2800
On your mobile and need to send us a quick message? You can do so by sending us a text msg with the details of your request |
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Support by Slack Channel*We'll create a dedicated Slack Channel that you can add your team members to. This option is perfect for larger companies with multiple locations that require additional support. |